Refund and Returns Policy

Refund and Returns Policy

Last updated: November 24, 2022

Thank you for shopping at Terry Kneeshaw SA.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

We will go out of our way to ensure you are 100% satisfied with your purchase.

All our products are made on an order basis.

If there is anything you are unclear about or need further information regarding our products or services before purchasing please don’t hesitate to get in touch and one of our friendly services consultants will gladly get in touch.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Terry Kneeshaw SA, Black Prince Street, Wellington, 7654.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Terry Kneeshaw SA, accessible from https://terrykneeshaw.co.za/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

A2 and A3 Framed Prints.

Our A2 and A3 framed prints are made to order.

These products are not eligible for return or exchange as they are made to order.

We will only affect a return credit / refund, if the items have been delivered with material defects.

All Material defects must be communicated with us within 48 hours of receipt, accompanied with photos and full description of the defect.

Please note the cancellation cooling off period is 12 hours for all A2 and A3 framed print Orders. After the 12 hours have lapsed no cancellations or alterations will be allowed.

 

Canvas Prints.

All Canvas Prints are hand made to order.

These products are not eligible for return or exchange as they are made to order.

We will only affect a return credit / refund, if the items delivered are with material defects.

All Material defects must be communicated with us within 48 hours of receipt, accompanied with photos and full description of the defect.

If you are unsure about quality we suggest you contact us to provide you with more photos of the quality of work.

Please note the cancellation cooling off period is 12 hours for all Canvas Print Orders. After the 12 hours have lapsed no cancellations or alterations will be allowed.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@terrykneeshaw.co.za